Terms & Conditions

This page contains the terms and conditions for use of the Lady Lash website and online shop. Please read these terms and conditions carefully – by engaging with our website or ordering any of our products, you agree to these terms and conditions.


When shopping via our website, payment is made securely through our payment system. All payments for services and products in the Lady Lash studio are by cash or eftpos/ credit card.

Return policy

Your lash and eye health – and the lash and eye health of your clients – is very important to us. It is for this reason we have a strict no-refund or exchange policy on any lash products.

Lady Lash takes every precaution to ensure your products arrive in the best possible condition. Rest assured that in the rare event a product you receive is faulty or damaged, that product will be refunded in full upon return of goods. You can email us kimberley@ladylash.co.nz for more information, or to request a refund in the event that a product delivered to you is faulty or damaged.


Your product will be mailed to you within two business days of receipt of payment. If for some reason your product is delayed, Lady Lash will contact you as soon as possible to update you on your item’s expected delivery date.

All orders are despatched via New Zealand Post. For international deliveries, please contact Lady Lash for calculated postage costs via kimberley@ladylash.co.nz.

Special Offers

We love running special offers for our online community! When Lady Lash promotes special offers – including gifts, donated prizes or discounts on services – all offers have a 6 month expiry from the date of publishing, are for one-time use only, and cannot be used in conjunction with any other offer (unless otherwise stated).

Privacy Policy

Your privacy is important to us! This Privacy Policy governs the manner in which Lady Lash collects, uses, maintains and discloses information collected from you, and other users of the www.ladylash.co.nz website. This privacy policy applies to the website and all products and services offered by Lady Lash.

Personal identification information

To provide the best possible customer experience, it may be necessary for us to collect personal identification information from you and other users in a variety of ways. This collection of personal identification information includes (but is not limited to): when you visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to our newsletter, and in connection with other activities, services, features or resources available on the Lady Lash website. Where appropriate, you may be asked for your name, email address, mailing address, phone number, and credit card information. You may, however, visit our website anonymously.

Please note that Lady Lash collects personal identification information from users only if they voluntarily submit such information to us. You can refuse to supply personally identification information, however, this may prevent you from engaging in certain website-related activities.

Non-personal identification information

Lady Lash may collect non-personal identification information about you and other users whenever they interact with our website via tracking systems such as Google Analytics. This is to allow us to continue improving our website offering for customers and visitors, and provide the best possible online experience.

Non-personal identification (anonymous) information may include browser name, device and operating system used, Internet service providers utilised, and other similar information.

Web browser cookies

The Lady Lash website may use “cookies” to enhance your user experience. Your web browser may place cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of our website may not function properly.

How we use collected information

Lady Lash collects and uses your personal information for the following purposes:

To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.

To personalise your user experience
We may use information in to better understand how our Users, as a group, use the services and resources provided on our website.

To improve our website
We want our website to be as user-friendly and fun to use as possible! For this reason, we continually strive to improve our website offerings based on the information and feedback we receive from you.

To process transactions
We may use the information you provide about yourself when placing an order only to provide service to that order. We do not share this information with outside parties, except to the extent necessary to provide the service.

To administer a content, promotion, survey or other website feature
To send your information you agree to receive about topics we think will be of interest to you.

To email updates
The email address you provide for order processing will only be used to send you information and updates about to your order. This supplied email address may also be used to respond to your inquiries, and/or other requests or questions.

If you decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. Alternatively, you are welcome to contact us via our website, or by email kimberley@ladylash.co.nz.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.

Sensitive and private data exchanged between the Lady Lash website and you and other users occurs over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

Remember, your privacy is important to us! We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the website or administer activities on our behalf – such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Lady Lash has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage our users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this website, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our website. Your continued use of the Lady Lash website following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, how your information is collected and used, or your dealings with this website, please feel free to contact us at:
Lady Lash
022 304 4127

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